COVID-19 Policy and Safety Plans

Full Vaccination & Masks are still Preferred

Please do self-check prior to dine-in:
We are not allowed to accept guests who have the following symptoms or  who are exposed to people with COVID-19 symptoms in the last 14 days:

Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting
Diarrhea

Wearing a mask is Preferred

Maximum 2.5 hours dining time

Restaurant Close at 10:30PM

Single OMAKASE menu, $198  (The price and the menu may change on holidays)

48 hours cancellation policy: $198 per person

Food Allergies and Dietary Restrictions

We do not have Vegetarian/Vegan options. We will be able to accommodate most of food allergies (such as shellfish and gluten) and other dietary restrictions. Please feel free to contact us if you have any questions regarding food restrictions via email: info@kusakabe-sf.com

Seating policy:

As of March 23, 2022, our seating capacity is 20 guests (Up to 12 bar seats for a party size of 1 to 2 guests) per term. For table seats, the largest party that we can accommodate is a party of 8 guests.  Please contact us if your party size will be 6 guests or more. We take reservations up to two months from now. 

Please note that we kindly require advance notice of allergies and dietary restrictions to provide you the best dining experience. 

To make changes to an existing reservation, please call us at (415)757-0155 or email at info@kusakabe-sf.com. 

Regardless of eating or not eating, the guest will be charged a full Omakase price per seat.

Bar Seating Policy:

(As of March 23, 2022)  we have a limited number of available bar seating and a high volume of bar requests, parties of 3 and more will be seated at table seats. If all table seats are reserved, large parties may be asked to be seated at the bar.

Our bar seats are very limited. We do not guarantee that you will be seated at the bar although you may have requested to be seated there.  Bar seats are available upon request only. The chances of being seated at the bar will depend on when (how early in advance) guests have made a reservation.  We take reservations up to two months.

Deposit Requirement for Large Parties:

We may require $198 x party size security deposit for all parties larger than 5 guests or more. The deposit amount will be credited on your dinner bill. The cancellation policy will be applied to cancellations within 72 hours of your reservations ($198 per guest will be automatically charged on your credit card). For the parties smaller than 4 guests, please refer to “Cancellation Policy” below.

Dining Time and Last Order Time: (Currently, Not Applicable)

Our first seating begins between 5:00 pm and all diners will finish dining before 8:00pm.  We encourage our guests to come as on time for the best dining experience.  The second seating starts from 8:00pm.  We will be closing at 10:30pm.

Call to Make a Reservation:

Please give us a call at 415-757-0155 (Tuesday through Sunday from 12:30pm – 4:00pm).  Credit card information is required to hold the reservation (VISA, Master Card, or American Express).

Cancellation Policy:

Cancellations within 48 hours of the reservation will be charged $198 per person. We call our guests to confirm reservations ahead of time. However, if the reservation has been cancelled on the same day of the reservation or without prior notice (no show), the guests will be fully charged automatically. If your party is larger than 5, then 72 hours cancellation policy will apply to your reservation. The cancellation fee will be $198 per guest.

Service Charge for Large Parties:

We are adding an automatic service charge (20% of the total amount) on your bill for the party larger than 4 guests.

Special Accommodations: 20% service charge (We have the right to refuse service)

As of May 5, 2022, we may be implementing a 20% service charge for the following special accommodations.

– If you are running late to your reservation by 20 minutes or more (with or without notice)

– A group of five or more guests

– If you fail to confirm your reservation within 48 hours of your reservation date

(But not only limited to above scenarios)

Dress Code:

Semi formal.  Shorts or sandals are NOT allowed. Please refrain from applying excessive perfume as strong scent may affect the dining experience of other guests.

Children/Infants/Vegan/Vegetarian:

We do not accommodate children under age of 5 or guests who cannot enjoy our Omakase.  We do not have vegetarian or vegan options.  However, we may be able to accommodate vegetarian or vegan requests if you request at least 5 days in advance, and approved by the chef.  We do not accommodate infants with strollers, high chairs or booster chairs due to the safety reasons.  We serve the same Omakase for children, and it will be $198 per person.

Kusakabe's Corkage Policy:

$50 corkage fee per one 750ml bottle.  The sake/wine must be the bottle that we do not carry on the drink list. Limit to one bottle per two diners.  However, if you purchase a bottle from our drink list, we will waive the $50 corkage fee.

Other Policies:

Please refrain from Smoking or Vaping inside or around the restaurant.

Talking on the cellular phone is not allowed inside the restaurant. 

Please ask prior to video recording or taking photos of our staff. We may refuse when it is inappropriate. 

We allow our guests to bring in own cake for their special occasion. However, there will be a cake cutting fee $10 per slice or $50 per cake, whichever lower.

About Service Animals and Supporting Animals

All service animals, such as a service dog trained for disability, will be accepted at the restaurant.  Please let us know if you have a service animal with you prior to visiting the restaurant, so we can arrange appropriate seats.

Supporting animals, however, may be refused because we are a small restaurant and we prepare all food in the open kitchen. As San Francisco’s Mayor’s Office on Disability states, “When it comes to private businesses or establishments that sell or prepare food, the state law is unclear; you may be denied access if you have a support animal.”

According to City and County of San Francisco Building Owners and Managers (BOMA), all types of emotional support animals are allowed in public buildings and private housing, but might be restricted from entering hotels, restaurants, and other private businesses.

About Food Safety and Food Poisoning

Food safety is most important for us.  Please note that Sushi contains undercooked or raw ingredients that may be harmful to pregnant women, infants, children, the elderly, and persons with lowered resistance (immune compromised, which may be caused by lack of sleep, fatigue and other reasons).  Some fish may have small bones.