Food Allergies and Dietary Restrictions

We do not have Vegetarian/Vegan options. We will be able to accommodate most of food allergies (such as shellfish and gluten) and other dietary restrictions. Please feel free to contact us if you have any questions regarding food restrictions via email: info@kusakabe-sf.com.

Seating Policy:

As of July 18th, 2024, our seating capacity is 26 guests (Up to 13 bar seats for a party size of 1 to 3 guests) per term. For table seats, the largest party that we can accommodate is a party of 12 guests.  Please contact us if your party size will be 5 guests or more. We take reservations up to two months from now. 

Please note that we kindly require advance notice of allergies and dietary restrictions to provide you the best dining experience. 

To make changes to an existing reservation, please call us at (415)-757-0155 or email at info@kusakabe-sf.com. 

Regardless of eating or not eating, the guest will be charged a full Omakase price per seat.

Bar Seating Policy:

 
Due to limited bar seating and a high volume of requests, parties of four or more will generally be seated at table seats. However, if all table seats are reserved, larger parties may be asked to be seated at the bar.

If you specifically request bar seats, we can prioritize your request with a bar fee of $20 per guest. When your request for bar seats is accommodated, the bar fee will be applied to your bill. If you are seated at the bar without having requested bar seats, no bar fee will be charged.

Please note that our bar seats are very limited, and we cannot guarantee bar seating even if you have requested it. Bar seats are available upon request only, and the likelihood of being seated at the bar depends on how early you make your reservation. We accept reservations up to two months in advance.

Deposit Requirement for Large Parties:

We may require $148 x party size security deposit for all parties larger than 5 guests or more Tuesdays through Fridays. We may also require $200 x party size security deposit for all parties larger than 5 guests or more Saturdays through Sundays as well. The deposit amount will be credited on your dinner bill. The cancellation policy will be applied to cancellations within 72 hours of your reservations ($200 per guest will be automatically charged on your credit card). For the parties smaller than 4 guests, please refer to “Cancellation Policy” below.

Dining Time and Last Order Time: (Currently, Not Applicable)

Our first seating begins between 5:00 pm and all diners will finish dining before 8:00pm.  We encourage our guests to come as on time for the best dining experience.  The second seating starts from 8:00pm.  We will be closing at 10:30pm.

Call to Make a Reservation:

Please give us a call at 415-757-0155 (Tuesday through Sunday from 12:30pm – 4:00pm).  Credit card information is required to hold the reservation (VISA, Master Card, or American Express).

Cancellation Policy:

Cancellations within 48 hours of the reservation will be charged $200 per person. We call our guests to confirm reservations ahead of time. However, if the reservation has been cancelled on the same day of the reservation or without prior notice (no show), the guests will be fully charged automatically. If your party is larger than 5, then 72 hours cancellation policy will apply to your reservation. The cancellation fee will be $200 per guest.

Service Charge for Large Parties:

We are adding an automatic service charge (20% of the total amount) on your bill for the party larger than 3 guests.

Special Accommodations: 20% service charge (We have the right to refuse service)

As of July 18th 2024, we may be implementing a 20% service charge for the following special accommodations.

– If you are running late to your reservation by 20 minutes or more (with or without notice)

– A group of five or more guests

– If you fail to confirm your reservation within 48 hours of your reservation date

(But not only limited to above scenarios)

Dress Code:

Semi formal.  Shorts or sandals are NOT allowed. Please refrain from applying excessive perfume as strong scent may affect the dining experience of other guests.

Children/Infants/Vegan/Vegetarian:

We do not accommodate children under age of 5 or guests who cannot enjoy our Omakase.  We do not have vegetarian or vegan options.  However, we may be able to accommodate vegetarian or vegan requests if you request at least 5 days in advance, and approved by the chef.  We do not accommodate infants with strollers, high chairs or booster chairs due to safety reasons.  We serve the same Omakase for children, and it will be $200 per person.

KUSAKABE's Corkage Policy:

$50 corkage fee per one 750ml bottle.  The sake/wine must be the bottle that we do not carry on the drink list. Limit to one bottle per two diners.  However, if you purchase a bottle from our drink list, we will waive the $50 corkage fee.

Gift Card Policy:

Currently, our gift cards (including e-gift cards) can be used at the end of dinner when guests pay the bill. We are aware that the Tock reservation system requires prepayment, and you cannot apply gift cards during this process because they are different systems.

If you would like to apply your gift card amount to your Omakase payment, please book through our other reservation system, Sevenrooms, and present your gift card when you receive the bill at the end of your meal. Sevenrooms is accessible from our website: www.kusakabe-sf.com

However, if your billing amount exceeds the gift card amount, such as for drinks and à la carte items, you can book through Tock and use the gift card. If you didn’t use up the entire card amount, you can use the remaining balance on your next visit.

We truly appreciate your understanding.

Other Policies:

Please refrain from Smoking or Vaping inside or around the restaurant.

Talking on the cellular phone is not allowed inside the restaurant. 

Please ask prior to video recording or taking photos of our staff. We may refuse when it is inappropriate. 

We allow our guests to bring in own cake for their special occasion. However, there will be a cake cutting fee $10 per slice or $50 per cake, whichever lower.

About Service Animals and Supporting Animals

All service animals, such as a service dog trained for disability, will be accepted at the restaurant.  Please let us know if you have a service animal with you prior to visiting the restaurant, so we can arrange appropriate seats.

Supporting animals, however, may be refused because we are a small restaurant and we prepare all food in the open kitchen. As San Francisco’s Mayor’s Office on Disability states, “When it comes to private businesses or establishments that sell or prepare food, the state law is unclear; you may be denied access if you have a support animal.”

According to City and County of San Francisco Building Owners and Managers (BOMA), all types of emotional support animals are allowed in public buildings and private housing, but might be restricted from entering hotels, restaurants, and other private businesses.

About Food Safety and Food Poisoning

Food safety is most important for us.  Please note that Sushi contains undercooked or raw ingredients that may be harmful to pregnant women, infants, children, the elderly, and persons with lowered resistance (immune compromised, which may be caused by lack of sleep, fatigue and other reasons).  Some fish may have small bones.

Right to Refuse Service

We have the right as a business to refuse service based on conduct. Misconduct or disruptive behavior of individuals may be grounds for refusing to do business with them or denying them services.

We also reserve the right to refuse service of alcoholic beverages to any guest who appears intoxicated upon arrival. Thank you for your understanding.