COVID-19 Policy and Safety Plans

Please do self-check prior to dine-in:
We are not allowed to accept guests who have the following symptoms or  who are exposed to people with COVID-19 symptoms in the last 14 days:

Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting
Diarrhea

At the entrance, we check body temperature with touchless thermometer

Maximum 2 hours dining time

Single OMAKASE menu, $180

To keep 6 feet social distance, only table seats are available (no bar seating).  The sushi chefs will come to your table and serve sushi

Must wear a mask all times except when eating

48 hours cancellation policy: $180 per person for the same day. $100 per person for 24 hours before.

Food Allergies and Dietary Restrictions

We do not have Vegetarian/Vegan options. We will be able to accommodate most of food allergies (such as shellfish and gluten) and other dietary restrictions. Please feel free to contact us if you have any questions regarding food restrictions via email: info@kusakabe-sf.com

Seating policy: (Currently, bar seats are not available)

Our seating capacity is 29 guests (17 bar seats and 12 table seats). The largest party size for bar seats will be party of 3. For the table seats, the largest party size will be party of 8.  Please contact us if your party size will be 5 guests or more. We take reservations up to two months in advance. 

Please note that we kindly require advance notice of allergies and dietary restrictions to provide you the best dining experience. 

To make changes to an existing reservation, please call us at (415)757-0155 or email at info@kusakabe-sf.com. 

Regardless of eating or not eating, the guest will be charged a full Omakase price per seat.

Bar Seating Policy: (Currently, bar seats are not available)

Since we have a limited number of bar seats and there is a high volume of bar requests, party of 4 and more will be seated at table seats instead of bar seats.  If all table seats are reserved by other parties, then large party may be asked to have bar seats.

 Our bar seats are very limited, so we do not guarantee that you will have bar seats although you have requested.  Bar seats are available upon request only, and the chance of getting bar seats depends on when (how early in advance) the guests make a reservation.  We take reservations up to two months.

Deposit Requirement for Large Parties:

We require $98 deposit for all parties larger than 5 guests or more. The deposit amount will be credited on your dinner bill. The cancellation policy will be applied to cancellations within 72 hours of your reservations ($98 per guest will be automatically charged on your credit card). For the parties smaller than 4 guests, please refer to “Cancellation Policy” below.

Dining Time and Last Order Time: (Currently, Not Applicable)

Our first seating begins between 5:00 pm to 6:00pm and all diners will finish before 8pm.  Last order for the a la carte and desserts is 7:30pm, so we encourage our guests to be seated as early as possible during the first seating time.  The second seating starts from 8:00 to 8:45pm.  The last order at second seating is 10:45pm.

Call to Make a Reservation:

Please give us a call at 415-757-0155 [1] (Monday through Saturday from 1:00pm – 4:00pm) Credit card information is required to hold the reservation (VISA, Master Card, or American Express).

Cancellation Policy:

Cancellations within 48 hours of the reservation will be charged $180 per person. We call our guests to confirm reservations ahead of time. However, if the reservation has been cancelled on the same day of the reservation or without prior notice (no show), the guests will be charged automatically. If you cancel the reservation for a large party within 72 hours of your reservation date, there will be $180 per guest cancellation fee.

Service Charge for Large Parties:

We are adding an automatic service charge (20% of the total amount) on your bill if the party size is larger than 5.

Dress Code:

Semi formal.  Shorts or sandals are NOT allowed. Please refrain from applying excessive perfume.  Strong scent will disturb the dining experience of other guests.

Children/Infants/Vegan/Vegetarian:

We do not accommodate children under age of 5 or guests who cannot eat raw products.  Generally, we do not have vegetarian or vegan options.  However, we may be able to accommodate vegetarian or vegan requests if you request at least 5 days in advance, and approved by the chef.  We do not accommodate infants with strollers, high chairs or booster chairs due to the safety reasons.  We serve the regular Omakase or Petite Omakase for children, and it will be $175 / $98 per person.

Kusakabe's Corkage Policy:

$50 corkage fee per one 750ml bottle.  The sake/wine must be the bottle that we do not carry on the drink list. Limit to one bottle per two diners.  However, if you purchase a bottle from our drink list, we will waive the $50 corkage fee.

Other Policies:

Please refrain from Smoking or Vaping inside or around the restaurant.

Talking on the cellular phone is not allowed inside the restaurant. 

Please ask prior to video recording or taking photos of our staff. We may refuse when it is inappropriate. 

We allow our guests to bring in own cake for a special occasion. There will be a cake cutting fee $5 per slice.

About Service Animals and Supporting Animals

All service animals, such as a service dog trained for disability, will be accepted at the restaurant.  Please let us know if you have a service animal with you prior to visiting the restaurant, so we can arrange appropriate seats.

Supporting animals, however, may be refused because we are a small restaurant and we prepare all food in the open kitchen. As San Francisco’s Mayor’s Office on Disability states, “When it comes to private businesses or establishments that sell or prepare food, the state law is unclear; you may be denied access if you have a support animal.”

According to City and County of San Francisco Building Owners and Managers (BOMA), all types of emotional support animals are allowed in public buildings and private housing, but might be restricted from entering hotels, restaurants, and other private businesses.

About Food Safety and Food Poisoning

Food safety is most important for us.  Please note that Sushi contains undercooked or raw ingredients that may be harmful to pregnant women, infants, children, the elderly, and persons with lowered resistance (immune compromised, which may be caused by lack of sleep, fatigue and other reasons).  Some fish may have small bones.